WFMG Client Survey

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Client Satisfaction Survey Thank you for choosing World Financial Mortgage Group for your mortgage needs. Since our beginning, our goal has been to make each client's mortgage experience pleasant and successful. Please take a moment to complete the following survey.
Required Info Your Name * Mortgage Consultant* Date * Please rate the following: We have done a good job determining your needs upfront in this process. Poor Fair Satisfactory Good Excellent We have done a good job determining the right loan program for your needs. Poor Fair Satisfactory Good Excellent We returned your calls promptly. Mortgage Consultant: Poor Fair Satisfactory Good Excellent Loan Processor: Poor Fair Satisfactory Good Excellent We kept you informed of the status of your loan. Mortgage Consultant: Poor Fair Satisfactory Good Excellent Loan Processor: Poor Fair Satisfactory Good Excellent You are pleased with the service that our team has provided. Mortgage Consultant: Poor Fair Satisfactory Good Excellent Loan Processor: Poor Fair Satisfactory Good Excellent The levels of financial advice that you received from your Mortgage Consultant. Poor Fair Satisfactory Good Excellent The degree of efficiency & proactive service that you received from our team. Mortgage Consultant: Poor Fair Satisfactory Good Excellent Loan Processor: Poor Fair Satisfactory Good Excellent The degree in which we met your expectations on time frames, such as loan approval, closing, etc. Poor Fair Satisfactory Good Excellent The level of courtesy and professionalism from our team. Mortgage Consultant: Poor Fair Satisfactory Good Excellent Loan Processor: Poor Fair Satisfactory Good Excellent The level of efficiency and clarity in getting your questions answered. Mortgage Consultant: Poor Fair Satisfactory Good Excellent Loan Processor: Poor Fair Satisfactory Good Excellent Confidence in your Mortgage Consultant. Poor Fair Satisfactory Good Excellent Manner in which challenges were handled. Mortgage Consultant: Poor Fair Satisfactory Good Excellent Loan Processor: Poor Fair Satisfactory Good Excellent Quality of information regarding the mortgage process. Poor Fair Satisfactory Good Excellent The overall experience of working with World Financial Mortgage Group. Poor Fair Satisfactory Good Excellent How did you learn about World Financial Mortgage Group? Please answer the following questions in all honesty to better help us improve our service. Can we use the following feedback as a testimonial? Yes No Is there anything that was important to you that we did not address? What suggestions do you have for improving the level of our service? When we find information that would be valuable to your mortgage plan, how would you like that information communicated? (email, phone, etc.) Is there another service that we can provide you with at this time or in the future, CPA's, financial planners,etc.? Are your phone numbers changing? (new home #?) Would you refer others to World Financial Mortgage Group? What areas of the mortgage loan process could have been handled better? What was great about your experience?

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6750 Turkey Lake Road, Suite 1 Orlando, FL 32819 USA 407.345.4730
Equal Housing Lender, Osceola County Association of Lenders, Home Builders Association, Women's Council of Realtors

Equal Housing Lender, Osceola County Association of Lenders, Home Builders Association, Women's Council of Realtors


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Client Satisfaction Survey